The Design of Direct/Proactive Services

Description: The anticipation, forecasting and timely delivery of the services that the customers want based on their needs, preferences, life events, government-defined data, information and documents.

Supporting the directions of the UAE government to develop proactive services that are provided to the customers before their request, and to provide a smooth, fast and integrated customer experience, the Ministry has developed and designed a set of services to be proactive services, which were prepared in accordance with the standards approved in the proactive services guide established by Prime Minister's Office, such as: (the unified digital platform) in integration with the services provided by other parties so that the package is provided to customers in a proactive manner), and the launch of a set of direct services that are applied directly without the need to log in or obtain a user name, taking into account all privacy standards, information security and verification mechanism from the applicant.

The Ministry is keen to facilitate procedures and provide the best proactive services based on the highest standards and best international practices, efficiently and effectively, and to develop mechanisms to achieve the best results to keep pace with future trends and requirements and improve the quality of life

Goal: This Consultation aims to monitor the opinions and observations of customers about the design and development of the Ministry's services to be direct services that can be applied directly without the need to log in or obtain a user name, taking into account all privacy and information security standards and the mechanism of verification of the applicant, and to be proactive and provided to the customer without the need for a request, according to the approved standards.