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Case Studies

FEATURED STORY
UAE Hackathon

In February 2018, the UAE government initiated a transformative journey with the launch of the UAE Innovation Month, organized by the Mohammed bin Rashid Centre for Government Innovation (MBRCGI). This initiative, aimed at establishing the UAE as a global hub for innovation, saw widespread participation from various sectors. It was during this vibrant period that the Telecommunications and Digital Government Regulatory Authority (TDRA) introduced the first series of the UAE Hackathon under the motto "Data for Happiness and Well-being” with themes that vary based on the government's annual focus areas and leadership announcements regarding prevailing trends.

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FEATURED STORY
UAsk

Looking for reliable information on UAE government services? Meet UAsk, your AI-driven chatbot harnessing a powerful ChatGPT-like experience.

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FEATURED STORY
Transforming Citizen

U-Ask, a chatbot powered by generative AI, responds to inquiries regarding government services through conversational interaction. Its objective is to streamline users' access to government service information, eliminating the need to navigate various government websites. It stands out for delivering accurate and precise responses in both Arabic and English, and it can translate answers into 29 additional languages, simplifying visitors' access to required information and services.

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FEATURED STORY
How did Emirates Health Services use the Design System 1.0?

Emirates Health Services (EHS) was established with the aim of enhancing the efficiency of the federal health sector in the United Arab Emirates, by providing health care and treatment services. It is also their goal to take preventive measures and combat epidemics and diseases - all while achieving a sustainable development path of health care in the country.

The Telecommunication and Digital Government Regulatory Authority (TDRA) released version 1.0 of the Design Language System in late 2021. EHS was among the first entities that implemented the Design Language System (DLS) version 1.0.

The purpose of any design system is to create consistency and provide a unified framework for organisations and connected entities to implement, eventually leading to a cohesive user experience.

EHS found the design system released by the TDRA to be a clean, consistent and user-friendly approach towards building websites for federal government entities. They adopted the guidelines and started working on implementing the design system for their website - www.ehs.gov.ae

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FEATURED STORY
Transport Authority

As part of its efforts to achieve digital transformation and enhance customer experience, the Ajman Transport Authority launched the "Digital Assistant" on its official website, in collaboration with the Telecommunications and Digital Government Regulatory Authority. This platform utilizes generative artificial intelligence (AI) technologies to improve user interaction and provide fast, accurate information regarding the authority's services, permits, and policies. The platform leverages modern technological developments to enable users to access data without the need for manual interaction, reflecting the authority’s commitment to providing innovative and advanced services.

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FEATURED STORY
Digital Twin

Dubai’s vision of leading in innovation has driven the Geographical Information System Centre Department (GISCD) at Dubai Municipality to create the Dubai Digital Twin as a Smart City Solution, enabling proactive city management.

The Digital Twin supports “what-if” scenario planning, providing a real-time replica of the city for enhanced visualisation, analysis, and collaboration — which is key to the government’s smart city goals and GISCD’s mission to deliver top-tier geospatial solutions.

As the steward of Dubai’s base map, GISCD continually enriches data in partnership with key entities.

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