UAsk

UAsk's Journey: How Did We Start?

The journey of UAsk began with the initial chatbot established in 2018 for U.ae, the official United Arab Emirates government portal. This early version, while a pioneering step, offered limited functionality and did not fully meet user expectations. Recognizing this, we embarked on an improvement action plan aimed at providing a better solution for the public.

The significant turning point occurred in late 2022 with the integration of generative AI capabilities, leading to an extensive upgrade of UAsk to leverage ChatGPT's advanced features. This upgrade marked a substantial leap forward and the initial phase of UAsk was launched in May 2023. To further enhance its service, a more sophisticated iteration of UAsk was introduced in July 2023. This latest version expanded its functionalities, fundamentally transforming the user experience and firmly establishing UAsk as a leader in digital governance innovation. Adding to this remarkable progress, UAsk has been honoured with the prestigious Gartner Eye on Innovation Awards for Government, 2023. An achievement that marks a significant milestone, showcasing the brilliance and innovation of the UAE on an international platform.

Trusted Source for Government Information

UAsk serves as a dependable gateway to the UAE government's extensive services and information, expertly crafted to provide precise, government-verified answers to questions about procedures and public services. It is a credible navigator, ensuring that all information and links for online applications are sourced directly from official government sources, thereby providing assurance of authenticity and trustworthiness.

Accessibility and Inclusivity at its Core

UAsk, accessible via the U.ae portal, communicates in both English and Arabic, and extends its accessibility by providing direct translations of its responses into 29 other languages, truly embodying the principles of inclusivity. It is Designed to cater to a wide audience — from tourists in need of guidance, to new residents seeking information, and locals looking for quick answers — UAsk is engineered for precision and clarity. It is conveniently accessible on both desktop and mobile platforms, ensuring that users can reach it on a variety of devices.

Impactful Model of Digital Governance Success

The transformative impact of UAsk is clear from its performance metrics and user feedback. Undergoing numerous enhancements informed by user interactions, the platform has seen a significant increase in website engagement and public satisfaction, as the U.ae portal attracts about 2,000,000 monthly visitors, UAsk in Q3 2023 alone efficiently handled over 100,000 queries, achieving an exceptional 99.7% acceptance rate.

UAsk exemplifies the UAE government's forward-thinking approach in utilizing artificial intelligence to elevate public service delivery. Its success is a clear indication of the UAE's commitment to digital governance and the effective application of technology in public services.

This goals of UAsk are in perfect alignment with the 'We the UAE 2031' vision, which ambitiously aims to offer the world's best government services by 2031. UAsk is a crucial contributor to this vision, significantly enhancing the accessibility of digital services and improving user experiences in the digital government domain.