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The Telecommunications and Digital Government Regulatory
Authority (TDRA) is working to improve and develop the service of
"Complaint about Telecom Providers" to improve the user experience
and reduce the time taken to get the service. The list of improvements will
include:
• Providing
the service proactively, if the user is not satisfied with the solution
provided by the service provider
• Customer
can apply for the service through the service provider and get a reference
number from TDRA
• Raising
customer awareness about the service using all available channels
•
Facilitating application follow-up on digital platforms
The consultation aims to solicit your views on the new
improvements to the "Complaint about Telecom Providers" service, and
whether you have any additions or other improvements that can be implemented in
the coming period.
Before we launch the targeted improvements, please, share
your ideas and suggestions, which we will study and integrate into our service
improvement plan this year.
After collecting ideas and feedback from participants, we
will launch the service in its new form with the above improvements and any
improvements that you may add.
Open Date:19/09/2023
Closing Date:19/10/2023