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The Unified Digital Platform Policy aims to streamline and enhance the delivery of government services in the UAE through a centralised digital platform. This policy is designed to provide a seamless, efficient, and user-friendly experience for citizens, residents, and businesses, ensuring that all digital government services are accessible through a single, unified portal.
Guiding the provision of a secure digital gateway, comprehensive service access and digital identity use.
Includes digital provision of all federal services, integration of local and federal services, and complementary private sector services.
Guidelines on delivery of all digital services on the unified platform, redesigning services for integration and providing continuous technical support and service availability.
Utilizing all available digital government enablers and coordinating new applications and infrastructure development with the digital government.
Guidelines to ensure data usage from a primary, trusted source, leveraging AI and data analytics to enhance user experience, and adopting flexible digital payment systems with modern payment methods.